aa99 Privacy Policy

Introduction and Scope

aa99 is an online betting and casino platform operated for users in Bangladesh. This privacy policy applies to the aa99 website, mobile app, and all related services.

By browsing the aa99 website, creating an account, or using any of our services, you are considered to have agreed to the terms of this policy. Our Terms and Conditions are linked to this privacy policy, and it is recommended that both be read together.

The purpose of this policy is to clearly inform you about what information is collected, why it is collected, and where and how it is used. We believe transparency is the foundation of a trustworthy platform.

What Information Is Collected

aa99 collects the following types of information from users:

2.1 Registration and Identity Information

• Full name, date of birth, and nationality
• Mobile number and email address
• Username and password provided by the user (stored in encrypted form)
• National ID or passport details for identity verification (when required)

2.2 Financial Information

• Deposit and withdrawal methods — bKash, Nagad, Rocket, or Upay account details
• Transaction history and amounts
• Wallet balance and bonus details

2.3 Usage and Technical Information

• IP address, device type, and operating system
• Browser type and version
• Time spent on the site, pages visited, and links clicked
• Session data stored via cookies and local storage

2.4 Communication Information

• Records of conversations made via live chat or email
• Support ticket and complaint details

Purpose of Using Information

aa99 uses collected information only for specific purposes. These purposes are detailed below:

3.1 Account Management

Your registration information is used to create, verify, and secure your account. This information is also necessary to prevent multiple accounts or fraudulent activity.

3.2 Processing Financial Transactions

Financial information is used to verify and complete deposit and withdrawal requests through bKash, Nagad, Rocket, or Upay. This information is also needed to enforce the minimum ৳300 deposit and ৳1,000 withdrawal limits.

3.3 Service Improvement and Personalisation

Usage information is analysed to make your gaming experience more relevant, to show applicable bonus offers, and to improve platform performance.

3.4 Security and Fraud Prevention

We regularly review technical information to prevent account hacking, unauthorised access, and any form of financial fraud. Your data is kept secure using SSL encryption and other security technologies.

3.5 Customer Support

Records of previous communications are used to resolve your issues quickly through 24/7 live chat and email support.

3.6 Responsible Gaming

aa99 takes responsible gaming seriously. Information may be used to monitor users' gaming patterns, identify potentially problematic behaviour, and provide assistance when needed. Read our related page to learn more about the Responsible Gaming Guidelines.

Data Storage and Retention

aa99 stores your information only for as long as necessary. All information is retained while your account is active. Even after an account is closed, certain information may need to be kept for a defined period due to legal and regulatory obligations.

Financial transaction records and identity verification copies are retained for an extended period in particular, as these are essential for financial security.

All data is stored on encrypted servers. Only authorised staff can access the relevant information, and a record of that access is maintained.

Sharing Information with Third Parties

aa99 never sells your personal information. However, limited information may be shared with third parties in specific circumstances:

5.1 Payment Processors

Financial information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service providers. These providers are governed by their own privacy policies.

5.2 Technology and Service Partners

Game software providers (such as Evolution, Pragmatic Play, JILI, PG Soft) and technology service providers may receive limited information necessary for delivering their services. These third parties are bound by confidentiality agreements with aa99.

5.3 Legal Obligations

Required information may be provided if legally obligated or upon a valid request from authorities. In such cases, only the information specified in the request will be provided.

Your information is never sold or rented to any marketing or advertising company.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the aa99 website. Cookies are small data files stored in your browser that improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security, and saving your preferences. Without them, the site will not function properly.

6.2 Analytical Cookies

Analytical cookies are used to understand which parts of the site users spend the most time on and to improve services. This information is analysed in aggregate and is not used to identify any individual.

6.3 Cookie Control

Most cookies can be blocked by changing your browser settings. However, blocking essential cookies may reduce the site's functionality.

User Rights

Every user registered on the aa99 platform has certain basic rights regarding their own information:

7.1 Right to Access Information

You can request a copy of the information aa99 holds about you at any time. This request can be made by contacting the support team.

7.2 Right to Correct Information

If any information in your profile is incorrect, you can request a correction. This change can be made through account settings or via the support team.

7.3 Right to Close Account

You can request that your aa99 account be permanently closed. However, certain information may need to be retained for a defined period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or messages, you can turn this off at any time through account settings or via support. Service-related messages (such as transaction confirmations) cannot be turned off.

Minors and Age Restriction

All aa99 services are for persons aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

If evidence is found that a minor has registered, that account will be closed immediately and all associated information will be deleted.

A note for parents: if someone in your family has opened an aa99 account while under age, please notify our support team immediately.

Data Security Measures

aa99 uses industry-standard technologies and practices to protect your information:

• All communications are secured through SSL/TLS encryption
• Passwords are never stored directly — they are kept in hashed form only
• Financial information is stored in a separate secure vault
• Regular security audits and penetration testing are conducted
• Automatic alerts are sent when unusual activity is detected on an account
• Data protection training and strict access control policies are maintained for staff

Although we take the highest security measures, no data transmission over the internet can be guaranteed to be completely secure. You are therefore advised to use a strong password and not share it with anyone.

Changes to This Policy

aa99 reserves the right to update this privacy policy at any time. If significant changes are made, registered users will be notified via their mobile number or email.

Continuing to use aa99's services after any changes will be considered as consent to the new policy. It is therefore recommended that you review this page regularly.

To learn more about aa99 — including our history, values, and mission — visit our About Us page.