aa99 Responsible Gaming — Keep Yourself and Your Family Safe
When gambling is a form of entertainment, it can be enjoyable. But when control is lost, it can cause harm. aa99 believes that responsible gaming is not just a rule — it is the right of every player. On this page you can learn how to enjoy yourself while staying within safe limits.
The Core Principles of Responsible Gaming
Gambling is a form of entertainment — not a way to earn money. At aa99 we want every user to decide their budget and time limits in advance. Without a clear plan for how much money and time will be spent, the risk of harm from extended play increases.
Our request to every player — only use money that, if lost, will not affect your family's daily life. Never use money meant for rent, medical care or your children's education to place bets. aa99 always encourages responsible gaming habits.
Our commitment to responsible gaming and players' rights is clearly set out in our Terms and Conditions. In addition, our Privacy Policy explains how your personal information is kept safe — especially when you apply for self-exclusion or set a limit.
Many questions are answered on our FAQ page — covering everything from account management to using safety tools. For any urgent matter, you can contact us directly via 24/7 live chat.
Control Is in Your Hands — Self-Limit Tools
aa99 helps players stay in control of their gambling through a number of effective tools. These features can be activated or changed at any time by contacting us via live chat or email.
Deposit Limit
Set a maximum amount you can deposit per day, week or month. Reducing a limit takes effect immediately; a request to increase a limit requires a short waiting period.
Session Time Limit
Set a time limit for how long you play in one session. When the time is up, aa99 will automatically alert you.
Self-Exclusion
Close your account for a set period or permanently. Apply via 24/7 live chat and it will be actioned quickly.
Cooling-Off Period
If you want a short break, activate a cooling-off period of 7, 14 or 30 days. During this time you will not be able to access your account.
Loss Limit
Set a limit so that you cannot continue playing once you have lost a certain amount — making it easier to avoid a large loss in a single session.
Direct Support
To activate or change any limit, contact aa99's 24/7 live chat or email support — help is available in Bengali.
Applying for Self-Exclusion
If you feel gambling is getting out of control, do not wait — apply for self-exclusion. Fill in and submit the form below and our support team will deactivate your account as quickly as possible.
Do not attempt to open a new account while self-exclusion is active. Any balance in a deactivated account is kept safe and returned once the period ends.
Self-Exclusion Application
After you submit this form, our team will process your request within 24 hours. For urgent cases, contact us directly via live chat.
Recognising the Warning Signs
If you notice any of the following signs in yourself or a family member, it is time to seek help. These signs are not a sign of weakness — recognising them is the first step.
Repeatedly borrowing money or dipping into savings beyond your budget in order to gamble.
Continuing to place larger bets to try to recover lost money — the 'I'll win it back' mindset.
Hiding gambling from family or friends, or lying about it.
Feeling restless, irritable or upset when you stop gambling.
Spending hours on end gambling while neglecting work, family or other responsibilities.
Repeatedly trying to stop gambling but failing, and feeling guilty as a result.
Where to Get Help
You do not have to carry this alone. Besides aa99's own support, help is also available from family and professional counsellors.
aa99 Live Chat and Email
Speak in Bengali with aa99's 24/7 live chat support. Direct help is available for activating a deposit limit, applying for self-exclusion or setting a cooling-off period. You can also contact us by email in Bengali — any time, any day.
Family and Trusted People
Talk openly with those you feel comfortable with. Letting your family know gives them the chance to support you and help you get back to a healthier routine. Sharing is far more effective than keeping it hidden.
Professional Advice
Seeking help from a mental health specialist or counsellor takes courage. Counselling services are available at various mental health organisations and hospitals in Bangladesh. A professional counsellor can help you understand your behaviour patterns and make changes.
aa99's Commitment
aa99 is more than a gaming platform — we believe that every user's mental and financial wellbeing is the highest priority. That is why we enforce age verification strictly, review accounts when activity is suspicious, and actively encourage players to set their own limits.
Our support team is with you in Bengali, 24 hours a day, 7 days a week. To learn more about responsible gaming, read our About Us page.
Be a Responsible Player
Some Tips for Safe Gaming
- Before you start playing, decide for yourself how much time and money you will spend.
- Take regular breaks — after about an hour of play, get up, walk around or chat with family.
- Play with a clear head — sitting down to gamble when you are angry, anxious or upset is not a good idea.
- Do not keep playing in the hope of recovering money you have lost.
- See gambling as a form of entertainment — not as a business or a source of income.
- Always prioritise spending time with family and friends.
- Use the deposit limit feature — it protects you from overspending.
- If you feel you are losing control, contact aa99's live chat for help straight away.