aa99 Terms and Conditions

General Provisions and Definitions

These terms and conditions ("Terms") govern the legal relationship between aa99 and its users ("Members"). "Platform" refers to the aa99 website, mobile application, and all associated services. "Services" refers to sports betting, casino games, live casino, virtual sports, fishing games, and all other entertainment activities available on the platform.

The words "we" and "our" in these Terms refer to the entity operating aa99. "You" or "Member" refers to any person registered on the platform.

These Terms may be available in both English and Bengali. In the event of any discrepancy between the two versions, the Bengali version shall take precedence.

Eligibility and Registration

The following conditions must be met to open an account at aa99:

1. You must be 21 years of age or older at the time of registration.
2. You must be a resident of a country or region where online gaming is not prohibited for personal use.
3. Each person may operate only one account. If multiple accounts are found under the same person's name, all accounts will be suspended.
4. All information provided in the registration form must be accurate and complete. Accounts created with false information will be cancelled.
5. aa99 reserves the right to accept or reject any registration application.

At the time of registration, a national identity card or other government-issued document may be requested to verify your identity. Withdrawal facilities may be limited until this verification process is complete.

Account Management and Security

It is your responsibility to keep your aa99 account username and password strictly confidential. Follow the guidelines below to keep your account secure:

• Use a strong password that is difficult to guess.
• Do not share your login details with anyone else.
• If you log in from a public or shared device, make sure to log out each time.
• If you suspect unauthorised access to your account, contact the support team immediately.

aa99 will not be liable for any activity carried out on your account by a third party. The account holder is responsible for all activity that takes place on the account.

aa99 reserves the right to verify, temporarily suspend, or review any account at any time.

Deposits and Withdrawals

aa99 provides safe and convenient mobile banking payment options for members in Bangladesh. Transactions for both deposits and withdrawals can be made via bKash, Nagad, Rocket, and Upay.

The following limits apply to financial transactions:

• Minimum deposit: ৳300 (for all methods).
• Minimum withdrawal: ৳1,000.
• Withdrawal processing time: Generally completed within 30 minutes to 3 hours.

All transactions must be made using the method registered on the account. Deposits or withdrawals from a third party's mobile banking number will not be accepted and such transactions may be returned.

aa99 complies with applicable anti-money laundering regulations. Additional verification may be requested for suspicious transactions and, where necessary, the relevant authorities may be notified.

Bonuses and Promotions

aa99 runs promotional offers for members from time to time. Each offer has its own terms, which must be read carefully before claiming.

Welcome bonus: New members may receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. Example: a deposit of ৳1,000 earns a ৳1,200 bonus, bringing the total balance to ৳2,200. The wagering requirement on this bonus is 20 times the bonus amount, meaning ৳1,200 × 20 = ৳24,000 must be wagered before the bonus winnings can be withdrawn.

General terms and conditions for bonuses:

• Bonus funds cannot be withdrawn directly — bonus winnings become withdrawable only after the wagering requirement has been met.
• Only one welcome bonus may be claimed per account.
• Certain game categories or bet types may contribute a limited amount towards the wagering calculation.
• If bonus abuse is suspected, aa99 reserves the right to cancel the bonus and review the account.
• aa99 reserves the right to modify, suspend, or cancel any bonus offer.

Betting Rules and Casino Regulations

The following general rules apply to sports betting, live casino, and other games on aa99:

• A confirmed bet cannot be changed or cancelled unless aa99 provides a specific cash-out facility.
• aa99 reserves the right to void any abnormal result caused by a technical error.
• Any winnings resulting from a software bug or error are not valid and will be cancelled.
• The use of automated software, bots, or manipulation tools in any betting activity is prohibited.
• Attempting to exploit the system in a coordinated or group manner is a breach of these Terms.

The outcome of bets on cricket, football, and other sports events will be determined on the basis of official results. If a match is cancelled or abandoned, bets will be settled according to the applicable rules.

Games from Evolution, Pragmatic Play Live, and other approved providers are available in the live casino. Each game has its own table limits and rules.

Responsible Gaming

aa99 believes that gaming is a form of entertainment, not a source of income. We encourage our members to enjoy games in a healthy and controlled manner. Various protective tools are available on the platform under the Responsible Gaming Policy, such as deposit limits, session breaks, and the option to voluntarily close your account.

If any member feels their gaming habits are getting out of control, please contact our support team immediately. Assistance is available 24/7 via live chat in both Bengali and English.

Persons under the age of 21 are not permitted to create an account or use the platform in any way. If you believe a minor you know is using the platform, use parental control software and notify aa99.

Data Protection and Privacy

aa99 is committed to protecting members' personal information. Details of how information provided during registration, transaction records, and platform usage data are collected and used are described in our Privacy Policy.

All data transmissions are secured using SSL encryption technology. Members' financial information is not shared with any third party; only the minimum information necessary for payment processing is used.

Cookies are collected to improve the platform experience in accordance with the cookie policy. Consent regarding cookies is obtained on the first visit.

Account Suspension and Closure

aa99 may suspend or permanently close an account without notice in the following circumstances:

• Breach of any provision of these Terms.
• Registration using false or misleading information.
• Abuse of bonuses or promotions.
• Operating multiple accounts.
• Fraud, cheating, or attempted money laundering.
• Inappropriate conduct towards other members or staff on the platform.

If you wish to voluntarily close your account, please contact the support team. You will be given the opportunity to withdraw any available balance before the account is closed, subject to the applicable verification process.

Limitation of Liability

aa99 strives to provide uninterrupted service; however, liability is limited in the following circumstances:

• Loss caused by technical errors, server downtime, or disruption to third-party services.
• A bet or game remaining incomplete due to loss of internet connection.
• Account security details falling into the hands of a third party due to a member's negligence.
• Force majeure events — natural disasters, pandemics, government directives, and similar circumstances.

aa99 shall not be liable in any way for indirect, incidental, or consequential losses incurred by a member. In the event of any dispute, the maximum liability shall be equal to the member's account balance at the relevant time.

Amendments and Dispute Resolution

aa99 reserves the right to amend these Terms at any time. For significant changes, members will be notified by email or through the platform. Amended terms take effect from the date of publication.

Continued use of the platform after any changes will be taken as your acceptance of the amended Terms.

In the event of any dispute or complaint, an attempt must first be made to resolve the matter through discussion with aa99's support team. The support team is available 24 hours a day, 7 days a week, in both Bengali and English.

To learn more about aa99, visit our About Us page, which provides information on the platform's goals and operations.

If you have any questions about these Terms, you will find detailed information on our FAQ page, or you can ask directly via live chat.